Resolution Centre


Shipping and Handling

Ananta Stones ships worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.

We process orders within 24 hours and shipping details will be available in 2-3 days after processing. Please note that the processing time is not included in the shipping time.

Shipping Time

Standard Shipping Domestic (USA): 1-2 weeks
International Shipping: 3-6 weeks

Please be advised that there are some factors such as delayed logistics that may impact the delivery time. In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. You can contact us by sending us an email to supportme@anantastones.com if you didn’t receive your order within the said delivery time.

Our dedicated Customer Support team will contact you within 24 hours.

Important reminder: 

The global coronavirus pandemic is affecting our shipping services. It might take about 1-2 months for the items to be delivered for shipping addresses outside the United States.  Your patience is deeply appreciated. Rest assured we will send you a replacement or return your money once proven that the order got lost in transit.

We kindly ask you to be patient should your goods not arrive at the specified time. The current situation is challenging for all of us and we are doing our best to adapt our processes to the current situation.

Order Amendment/Canceling an Order

You may make changes to your order within 24 hours from the time you placed the order. You may also cancel it within 24 hours and get a full refund. After 24 hours, cancelling your order or amending your order is no longer possible. You can contact us by sending us an email to supportme@anantastones.com.

 

Refunds & Exchange

Lifetime Warranty

100% REPLACEMENT for items that are defective, damaged, scratches, dents. One lifetime warranty is for one product. You may purchase this together with the product or you may add it as long as you still didn’t receive the product. Once you receive the product, you cannot purchase a Lifetime Warranty for that anymore.

Defective/Damaged Items

For defective/damaged items, you have 30 days from the delivery date to request for a replacement or refund. Please send us an email to supportme@anantastones.com or you may call us at (646) 859-5990, every day from 9AM to 6PM Eastern Standard Time. If 30 days have gone by after your package has been delivered, unfortunately we will not be able to offer you a refund or exchange unless you have a lifetime warranty for the item.

Refund/Replacement

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement or a refund within 30 days of receiving the item.

To request for a replacement or refund, buyers are required: to provide photographic evidence of the product's manufacturing defects to supportme@anantastones.com.  If the case is deemed valid, we will cover related cost to deliver a replacement!

The following information is needed as evidence for us to process your request quicker:

  1. Order number
  2. Your email address you used to order
  3. Reasons for replacement or refund
  4. Photo of the product and the shipping label

You will then receive a confirmation email for the status of your replacement or refund request.

In case you have any questions or concerns, please feel free to contact us at supportme@anantastones.com or +1 (646) 859 5990.