Frequently Asked Questions (FAQs)
Pre-purchase questions
1. Go to the item page of the product that you would like to order.
2. Select the number of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop-up window.
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.
If you experience any issue in processing your order, do not hesitate to send us an email at supportme@anantastones.com or call us at +1 (646) 859 5990 and we will help you to complete your order.
Like many great American companies, we currently ship from our warehouse in the United States and Asia.
As a result, we are able to keep our costs low and pass on savings to the customer. This is why sometimes our items take a little longer to arrive at your door.
After placing the order, it will take 24 to 48 hours for us to fulfill your items (preparation from supplier, packaging, etc.). Once your item is fulfilled, you will receive the shipment details via email. It may take 3 to 4 weeks for you to receive your order.
Most of our in-demand items are already discounted from their original price. You may try our "Spin a Wheel" and try your luck!
Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant.
Ananta Stones itself does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves.
Please review our Privacy Policy: https://anantastones.com/pages/privacy-policy
Ananta Stone is located in Manhattan, 5th Avenue, just next to Madison Square Park. Unlike most online retailers out there, we are a customer-focused and work hard to serve you with the best deals. We can guarantee you quality products, swift delivery, and lowest prices.
For more about us, you may visit our website or check this link
Post-purchase questions
We’d be happy to process it for you! Please provide us the detail of your order and the discount code by contacting us at supportme@anantastones.com or call us at +1 (646) 859-5990 9AM to 5PM EST, Mondays through Sundays.
Once the order was placed, we will give you 24 hours for any amendment request. Our 24-hour policy will give you the privilege to do changes, amendment, or cancel the order. But after 24 hours, our Warehouse team will start the fulfillment process and cancellation or amendment of your order will no longer be possible.
Please send us an email at supportme@anantastones.com or call us at +1 (646) 859-5990 if you wish to cancel your order.
NOTE: 24 hours cancellation policy is applicable for a full refund. After 24 hours, canceling your order or amending your order is no longer possible.
You can always track your order using your order number and email on the "Track Your Order" page on our website. Or simply click this link:
For multiple items in one order: Please be advised that the items came from different suppliers and have been shipped separately. You may have multiple tracking numbers in one order.
An order confirmation email will be sent to you within 24 hours after you finish your checkout. If you did not receive it, you can check if it is in the spam/junk folder. Otherwise, you may contact us directly at supportme@anantastones.com if you wish us to resend it to you.
We understand that whenever you try to track the order, no information is given on the tracking website, it usually takes time to sync all information on the tracking page. We humbly ask you to wait for few more days and recheck tracking.
We always make sure that the items go through quality control and are well-packed when we ship them. We truly understand that under unforeseen events, this issue may arise.
Don’t worry! Our aim is to make our customers happy with their purchase. You are covered with our 30-day guarantee service. We can process a replacement at no additional cost. Please make sure to report the issue to supportme@anantastones.com within 30 days upon delivery (based on the tracking page). Send us a photo of the damaged item, and we’d be glad to assist you throughout the process.
You can review our complete return policy below:
We always make sure that the items go through quality control and are well-packed when we ship them. We truly understand that under unforeseen events, this issue may arise.
Don’t worry! Our aim is to make our customers happy with their purchase.
You are covered with our 30-day guarantee service. We can process a replacement at no additional cost.
Please make sure to report the issue to supportme@anantastones.com within 30 days upon delivery (based on the tracking page). Send us a photo of the incorrect item, and we’d be glad to assist you throughout the process. You can also keep the product you initially received at no cost.
You can review our complete return policy below:
Others
No, we value your trust. Your personal details will never be shared or sold to any third party vendors.
Please review our Privacy Policy: https://anantastones.com/pages/privacy-policy
Our aim is to provide customers all around the world with their desired products and to give the most efficient service of which we are capable of.
You may send us an email 24/7 at supportme@anantastones.com. Or give us a call +1 (646) 859-5990. Our phone lines are open Mondays to Sundays, 9AM to 5PM EST.
